Q&A: how to recover deleted call history on iPhone?

Last updated: Jul. 24, 2017

Image courtesy to iMore

I use my iPhone heavily for phone calls; somehow I couldn't find the call logs I made last week. Maybe I deleted them by mistake. If so, is there a way to recover deleted calls from an iPhone? I'm using an iPhone 6 running iOS 10.

Well, maybe you didn't delete anything, it's just that Apple only shows the most recent 100 call history under the Recent tab of the Phone app of an iPhone.

Why is there a 100-recent-calls limit in caller history?

Well, there's a reason why Apple designed the limit. According to this discussion, general users rarely scroll down more than 100 items to look for an old call made​, so it's pointless to show 500 or 1000 columns there.

Since you make lots of calls, it's very possible that the call logs you generated last week is beyond the 100-item limit, thus you can't see them now.

Note: this is a standard feature built into iOS system, and it seems there is no way to adjust it. You may request Apple to provide this feature by filling out this feedback form here.

Now let's go back to your real question. To retrieve those lost call history on your iPhone, here are two methods you can try.

#1: Request an itemized billing information from your service carrier

All phone calls you make have to go through your service provider that your SIM card belongs to. The good part is many carriers (e.g. AT&T, Verizon, etc.) do offer certain free data access services, one of which viewing call logs.

AT&T, for example, enables you to see a list of calls made from or to your phone number. Just log in to your myAT&T account on their official website or the mobile app. They even allow you to download the call logs in various formats such as CSV, PDF, XLS, etc. Follow the step-by-step in this article.

If you can't find such feature from your carrier's website, contact their customer support to see if you can request the service. Note: this may be premium service for many carriers and you may need to pay for it.

#2: Try a third-party iPhone data recovery software

If the above method doesn't work, you may use a third-party data restore tool. We've reviewed the best iPhone data recovery tools as of 2017 in another article. Go check it out.

Most recovery software offer standard three recovery modes: direct scan, extract iTunes backup, extract iCloud backup (exact names may differ). Try each of them to see if you can get back your lost call logs. 

So, that's all what I can think of to deal with your case. Hope I have answered your question, and best of luck in recovering your calls 🙂

Leave a Comment