Troubleshooting Bluetooth not Working Issue on HP Pavilion Laptops

Last updated: Apr. 25, 2017

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I don't know whether other HP laptop users are suffering similar situations related to Bluetooth — I use an HP Pavilion laptop. It says "Bluetooth radio device is not available." I don't know what to do because it doesn't indicate any solutions. Any ideas on how to fix this issue? P.S. my HP is with Windows 7 operating system.

-- Spencer

The primary cause of the issue is a lack of HP Bluetooth drivers (or the drivers become outdated thus need an update).

Technically, a device driver is an application that operates or controls a particular type of hardware device that is attached to a computer. It plays an important role in making sure the device respond correctly and smoothly. If due to some reason, it gets removed or becomes outdated, the device associated with the driver won't function well. In some cases, your HP may run slowly.

The best way to fix this kind of bluetooth issue is to use a driver detector to scan and fix related driver issues. We recommend Driver Navigator as it's simple to use and will save you much time manually searching for potential issues.

Click Here to Get Driver Navigator

How to do? Just install the software on your HP laptop, let it scan your Windows system to find any driver related problems. Then you'd have a clear overview of what the culprit is and fix it next. Note: you may need to restart your HP computer for the fix to take effect.

Still your HP Bluetooth won't work? Try these steps

You can try the "Add a Device" wizard, a Windows function that can automatically detect your Bluetooth device or identify the problem. Make sure that your Bluetooth device is turned on and in discovery mode. To learn how to make your Bluetooth device discoverable, check the instructions on the User Manual that came with your device. Run the "Add a Device" wizard by following these steps.

  1. Click Start, enter the search field and select "Add a device" from the list.
  2. The wizard will then search for devices to add to a computer. Wait for a few seconds.
  3. Once your Bluetooth device is detected, you should be able to use the device properly now.

If you encounter problems in the process, refer to this official HP support article or watch this video tutorial for fixes.

Anyway, let us know if the guide has helped you out. Leave a comment below.

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