Oh BeatsX! I have a complicated feeling about this wireless headphone.
After spending a few precious hours trying to fix the device not turning on issue on my own but in vain, and calling Apple Support trying to find the reason, then visiting Genius Bar for device check…until finally receiving a “fixed” device.
My Beats X journey was definitely out of the expectation, the initial excitement soon turned into enormous frustration — all because of this annoying Beats X won’t turn on issue, more precisely, a defect.
In this article, I’ll write down the proper steps to take if unfortunately your Beats X also doesn’t work to pair or connect to your phone. My goal is simple: saving you time to explore the so-called solutions.
My Story about BeatsX
I didn’t buy the Beats X. Instead, it was a gift sent by a friend. I think that added a bit more complexity to deal with Apple support because technically I wasn’t the buyer.
Anyway, it took me a lot of attempts trying to fix the problem, not to mention the weeks waiting for Apple (who bought Beats a few years ago) to mail me a new working device. Here’s a light version of my journey:
- Day 1: my friend told me she sent a gift for me (didn’t mention what it was)
- Day 4: I received the gift. It’s a Beats X!! How exciting…couldn’t wait to open the package and tried it on. But it won’t turn on and can’t pair with my iPhone.
- Day 5: Charged Beats X, I could see the blinking white light, but still couldn’t pair it with my phone.
- Day 6: researched tons of online troubleshooting tips including this official guide from Dr. Dre…nope, didn’t work either.
- Day 7: called Amazon customer support, they asked me to contact Apple…called Apple, they asked me for the invoice thing (which I don’t have obviously)
- Day 10: finally, I was able to schedule a check with Apple Genius Bar.
- Day 13: visited Apple Genius Bar in the city and a technician checked my device, said it’s defected and need to return to the factory for repair and he promised that the device will be fixed and mailed to me as soon as possible.
- Day 25: received the new (fixed, not sure) working Beats X, which paired nicely with my phone.
Okay, now I want to take a breath 🙂
Fixing Beats X Not Turning On Issue: A 6-Step Guide
Note: I assume you’ve tried to press the power button for seconds, charge your Beats X in case it runs out of battery.
Step 1: Reset BeatsX.
Just hold down the power button and volume down button at the same time for about 10 seconds. Release both buttons until the LED indicator light flashes. This video shows you how:
Now put BeatsX next to your phone, and press the power button for 2 seconds to connect.
Didn’t work? No LED light flashes? Go to Step 2.
Step 2: Update your phone OS to the latest version.
This is a tip given by the Apple Beats support team, at first I wasn’t aware that the iOS version running on my iPhone might be the culprit, so I upgraded my iPhone to the latest iOS but it didn’t work either. However, it may work for you.
If you are using an iPhone, see this guide: https://support.apple.com/en-us/HT204204
For Android phones, see this article: https://www.techadvisor.co.uk/how-to/google-android/update-android-3614890/
Still didn’t work after updating your phone to the latest OS? Go to the next step.
Step 3: Fix the loose wire.
Pinch the base of the rubber connecting the power button of your BeatsX to the charger port, and then stroked it from charger port to the power button.
I came across this technique from an iFixit thread, many users said it worked but not for me.
Step 4: Call Apple technical support.
You can contact Apple Customer Service at 1-800-676-2775. More often than not, the support team will assign a technical guy/girl to assist you virtually on the phone.
They will first get your BeatsX serial number (learn how to find it here), then ask you to follow the instructions to reset the device (as introduced in Step 1), perhaps they will ask you a few more questions.
For me, the techniques shared by Apple tech geek is nothing new, but they ended up with helping me book an onsite reservation with Genius Bar, which I appreciated.
Step 5: Get an onsite reservation with Genius Bar.
You can do this through phone, live chat, or email. More info here: https://www.apple.com/retail/geniusbar/
Step 6: Take your BeatsX to Apple Genius Bar for a check.
This is very likely your last option. Listen to what the “genius” has to say about your device. Whether it does have a defect, whether it has to be sent back to the factory for repair, listen and take his/her advice.
For me, I ended up with letting the guy take my device and once I filled a form with my address info, I left the Genius Bar.
Two weeks later, I received a package from Apple. It’s the BeatsX and this time it works perfectly to turn on and pair with my iPhone.
Yeah, that’s pretty much what I “suffered” from this BeatsX earphone. Hope you found the step-by-step guide helpful. Any questions, leave a comment below, I’ll see how I can help.
Happy using your Beats X and enjoy the “beats”! 🙂
Influenced by the startup culture in the Silicon Valley, Jessica loves building things from zero to one and is keen on following news related to the Big Five tech giants and many SaaS startups.