Paldesk Review: A One-Stop Communication Solution

When it comes to online messaging, your options are seemingly endless and always growing. The tried and true messaging apps such as Facebook and Twitter are still going strong and new programs come and go on an almost daily basis. Even if you are active and engaged on these messaging platforms, it can be hard to keep track of everything.

Wouldn’t it be nice to have a one-stop solution where you could keep track of and organize all your messages and any other form of communication in one place?

Enter Paldesk. This self-described omnichannel communication platform is designed to allow you to keep tabs on all of your communications in one location, simplifying a sometimes confusing and often overwhelming process that many of us deal with on a daily basis.

What is Paldesk?

Paldesk is a communication organization platform that works by syncing various messaging and other communication apps in one location. By keeping a large number of apps and messaging systems in one easy to access system, Paldesk offers solutions for businesses that are seeking to engage and interact with their customers while also building new leads. It is an efficient tool for funneling multiple platforms into a single dashboard.

While it has obvious benefits for businesses across many industries, Paldesk can also be used for anyone who wants to streamline and simplify their messaging habits.

How Does it Work?

Paldesk can be downloaded and installed from its web page online. There is a free trial version that will allow you to access some basic features for free but to access the full power of the software, you will need to sign up for a monthly or annual plan.

Once installed, you’ll see the main dashboard:

From this main page, you can begin to utilize the platform to organize your messaging and communications across all of your social media or any other locations.

You can easily set up a company profile and include any members of your team to give everyone involved access or keep things simple and just set it up for yourself. Once you have the basic information plugged in, it’s time to start unlocking the real power behind this platform.

The Website Widget is one of the main features of Paldesk and is key to opening up the possibilities of omnichannel communication in one place:

This widget allows you to connect all of your social channels and funnel them to the Paldesk dashboard. You can customize this widget in a number of ways to help with branding, customer experience, and other forward-facing interactions. This feature enables all of your messaging and communication to be funneled to a ‘Live Chat’ where you can quickly and easily respond to anything that comes up.

An Easy Popup feature will allow you to create a customized message in the form of a popup that will appear on your website. This is a good way to run a promotion or sale in a well-branded way and is also easily customizable.

You can also create Tickets for each interaction to keep track of your customer’s experience with your website, any feedback they might have, and other important information to help better understand demographics and retention. Other customer retention and understanding tools include live statistics, visitor overview, and reports.

Another key feature of Paldesk is the ability to connect to various different channels and have them all come through a main communication dashboard. With a few easy clicks, you can set up the live chat on your website, integrate email accounts, and connect to popular apps such as Facebook, WhatsApp, and Viber.

Paldesk also easily integrates into a number of common online services such as WordPress, Slack, Jumia, PrestaShop, Magento, SquareSpace, Wix, and more.

Pricing and Platform Compatibility

There is a web version of Paldesk and it is also available as a desktop app for Windows, Mac, and Unix. The apps will automatically sync with the web version so it’s really a personal choice for how you choose to work within the platform.

There is a 7-day free trial that will allow you to become familiar with the program and some of its basic features. If you want more access to all that Paldesk can provide, you’ll need to sign up for one of the monthly billed options.

The Early Stage is the basic paid plan and is $14/agent/month when billed annually or $19/agent/month when billed monthly. The Rising Star is the most popular plan with full access and is $22/agent/month when billed annually or $29/agent/month when billed monthly.

Is Paldesk Worth It?

If you own or operate a business that deals with a lot of online customer communication across many different platforms, Paldesk is definitely worth it. By funneling and organizing your messaging across these channels, as well as keeping track of valuable statistics and trends, this software can assist with efficient and effective communication – a vital key to retaining customers and growing business.

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