Can’t Login to Netgear Router: How to Fix It

If you’re experiencing issues logging into your Netgear Router, power cycling the device, switching your connection type, using a new browser, and updating the firmware are all potential fixes.

I’ve used, worked with, and fixed many internet routers throughout my life. I have a deep knowledge of the devices, and understand how they work. That, paired with my own research on Netgear, enabled me to write the below sections.

Throughout this article, I will cover common Netgear login issues by breaking down various causes and the most effective ways to overcome such problems.  

Key Takeaways

  • When trying to fix your router’s login, first check your passwords, disable VPNS, turn off extensions, and power cycle the device before going to more complex fixes.
  • Clearing your browser’s cache, switching your connection mode, and changing your browser or device can all get to the router’s login page when nothing else works.
  • If the regular avenues don’t work, putting your router back to factory settings or contacting Netgear directly are the best way to resolve your login issues.

The First Steps

Netgear makes great routers, but that doesn’t mean they are completely foolproof. The devices experience issues every now and then, with one of the most common being login problems. 

When you can’t get into your router, there are a few small steps you should take before resorting to more complex options.

Step 1: Double check that you’re using the right username and password. It’s a small thing, but one that many users overlook. 

Step 2: Disconnect your system from all connections (including wires, wireless, and VPNs) and disable any pop-up blockers or ad-block extensions. That’s a quick process that eliminates those as potential causes.

Step 3: Restart your router or system. A login issue that’s not related to your password or username is often due to a software/communication glitch. To clear it, you want to power cycle your system and give it a jolt.

Remove the power cable from your router so that it is completely turned off. Next, wait thirty seconds to a minute and plug it back in. Power your system back on and wait until everything lights up. From there, power on the router and see if you can login.

Using New Browsers or Connection Modes

If the above solutions don’t work, you likely have a larger login problem at hand. The best way to tackle that is to use a different connection mode, meaning switching from a wireless connection to a wired one (or vice versa).

Another great fix is to clear your browser’s cache. Online devices use caches to increase speed and power up the user experience. If that cache is corrupt, however, it can cause issues. 

To clear the cache on Google Chrome, launch your web browser and click on the three dots in the top right corner. Then, hover over “more tools” and click on “clear browsing data.” Pick the categories you want to clear and the time. All categories and “all-time” tend to be the best.

Next, click on the “clear data” button and wait for the operation to complete. Note that if the cache is the issue, using your browser in incognito mode is a work around too.

In a similar vein, you can also try another browser or device. Sometimes the issue isn’t with the connection, but rather the devices around it. If your main browser has a bug or there’s something wrong with the product you’re using, it can create issues. Switching fixes that.

Updating Firmware and Factory Resets

The above solutions are all great, but there are two more that do a good job of helping you login to your device. First, update your firmware. Connect your computer to the router with an ethernet cable and then visit Netgear support to enter your model number and product name.

There, click on downloads and choose the firmware you want. Unzip the file (if necessary) and then enter to the web browser to bring up the page. Type in the admin username/password, select advanced, and then administration.

Choose either firmware update or router update. Pick “choose file” or “browse” and then pick the firmware file that ends in .img or .chk. Finally, click the upload button. If that doesn’t work, you can update your web browser through its settings tab as well.

The final option, and one that should only be used when nothing else works, is to reset the router back to factory default settings. When you do this, the machine will go back to the state you first bought it in. That means all data and settings will be wiped.

Once you choose that path, disconnect the router from all other machines. Then, use a small pen or paper clip to press and hold the reset button on the back of the device for seven seconds. Reconnect the router to the internet and plug it into a computer with an ethernet cable.

If those steps don’t work, something is likely wrong with your router. In such cases, you need to replace the entire device.


Here, I cover some of the biggest questions Netgear customers ask about router issues.

Why Won’t My Router Accept My Password?

A lot of the time, password problems stem from entering the wrong password. Always double check what you’re typing, and be aware that passwords are case-sensitive. It may simply be a case of user error.

Why Can’t I Connect to WiFi?

There are many reasons you are not able to access your WiFi network, but some of the most common are disrupted internet services, problems with your ISP, a faulty router, or your signal simply isn’t strong enough.

What Happens If I Factory Reset My Netgear Router?

As the name suggests, factory resetting a Netgear router sends it back to factory settings. That means it deleted all personalized settings, including things like name, password, and security preferences. It comes just as it was when you first got it.

Final Words

Netgear routers are great devices, but login issues do happen from time to time. If you can’t get in, always try to identify the reason and then use any of the above methods. One of them will help resolve the issue, or you’ll know you need a new device.

Have you ever had problems logging into your Netgear router? What caused the problem and how long did it take to fix? Let us know below!

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