Q&A: LG G4 Phone Dead, How to Recover Important Files?

I've got a new LG G4 Android phone for a while. Today I accidentally dropped the phone onto the ground, and now I can't turn it on. Is it possible to recover data from a dead LG phone? I want to get back at least the Contacts, text messages, photos, and videos. Please help!

The first thing we'd suggest (maybe you've already tried) is to remove the battery from your phone, wait for a few seconds and put it back. Now see if you can boot it up.

If no, recall if you have ever made any backups. If you do, things can be relatively easy. So check your computer or Google Drive (or whatever cloud storage service you may use) to see if you can restore your data.

LG phone data recovery software

No luck? Your next option may be to try an Android data rescue software (our reviews). Note: in your situation, since you can't turn on your device, you can't retrieve the data using normal data recovery tools but a special one that supports extracting data from a dead/broken LG phone.

We recommend you use Dr.Fone for Android in this case, here's a step by step tutorial you might find useful:

Download Dr.Fone to PC          Download Dr.Fone to Mac

  1. Download Dr.Fone and install the program on your computer.
  2. Launch the software. Choose "Android Broken Data Recovery" mode from the left pane. Select the file types you can to recover (e.g. contacts, messaging, gallery, videos, documents, etc.) and hit "Start".
  3. Next, choose the fault type of your LG phone. You have two options: "Touch doesn't work or cannot access the phone" & "Black/broken screen".
  4. Follow the instruction to scan your LG phone.
  5. Preview and recover the data it finds.

Watch this video tutorial if you prefer a more visual guide: 

Contact an electronics engineer

If the above recovery method doesn't recover much data, you may contact a consumer electronic engineer. Bring your LG phone to a local computer/phone repair shop, have an engineer examine the device and see he/she can fix the device. Or the engineer might be able to figure out which chip has the storage and remove it and install it on a working phone.

We'll have to warn you, though, the price of this kind of repair and recovery is not low. Be sure to do this only if the data are significant to you.

Don't forget to call LG support

LG also provides repair services for your product. And they also provide software, firmware and drivers support for their consumer electronics. If it turns out that the phone has quality issues, you may be able to replace the dead phone with a shiny new one. The official link to LG support is here: http://www.lg.com/us/support

Backup is always king!

Once you have recovered your files and data, remember to make regular backups. These useful links may help:

Jessica Carrell

Jessica is one of the co-founders at AnySoftwareTools. She is a photographer, teacher, Apple advocate, and lover of learning. Recently she's keen on following news related to the big five tech giants and many SaaS startups in bay area.

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